This page explains what dk33 keeps when you open an account, place a cricket bet or spin a slot, and what you can do about it. It covers the website, the Android app and live chat in one place, because all three share the same records. Bangladeshi players write in with the same handful of worries, so the answers below are written plainly rather than in legal shorthand.
What dk33 collects when you sign up
Registration asks for a mobile number, your full name as printed on your ID, your date of birth and your district. dk33 needs these because one account has to belong to one adult person, and because a withdrawal has to return to a wallet held in your own name. No other field is compulsory on the first form.
Later, if you take the 180% first deposit bonus or climb a VIP level, we add records showing how each reward was earned. That is how a bonus argument gets settled with numbers instead of guesswork.
| Type | What it holds | Why dk33 keeps it |
|---|---|---|
| Profile | Name, mobile number, date of birth, district, language choice | Confirms one adult person per account and helps support find you on chat |
| Wallet | Number used for a bKash, Nagad, Rocket or Upay transfer, plus the transaction reference | Matches money in and money out to the same person |
| Play history | Cricket and football bet slips, casino rounds, bonus wagering progress | Settles disputes and checks the 21x wagering rule |
| Device | Phone model, Android version, app version, IP address, sign-in times | Blocks duplicate accounts and flags an unusual login |
How your Taka deposits are handled
When you send money through bKash, Nagad, Rocket or Upay, dk33 receives a confirmation, the amount and a reference number. Your wallet PIN is never asked for and never stored, and the payment operator is not told what you bet on. A deposit normally lands inside 2 minutes, and a withdrawal back to the same wallet takes around 22 minutes.
We keep no copy of your wallet balance or your statement. Those belong to the operator. This is also why support will ask for a reference number rather than screenshots of your balance when a transfer goes missing.
Where your data sits and who can open it
Account records sit on servers we run and reach over an encrypted connection. Passwords are held as one-way hashes, so no member of staff can read yours, and no one at dk33 can send you your old password, only a reset code.
Support staff access
An agent answering a chat sees the account number, deposit history and the bet in dispute. Opening a full profile leaves an entry in an audit log, which is reviewed when a complaint is escalated.
Companies that help us run the site
A limited set of partners receives only what the task needs: an SMS gateway sends your one-time code, a KYC reviewer checks your NID, Passport or Driving Licence, and studio partners such as PG Soft, Pragmatic Play, Evolution, Sexy Gaming and JILI receive a session token rather than your name or wallet number.
That document check usually closes within 6 hours and is required before your first withdrawal, so it makes sense to send it while your account is still new.
Cricket, casino and app data in one place
Bet slips, casino rounds and crash results stay linked to your account so a payout, a cashback credit or a VIP turnover figure can be checked months later. The 1% daily cashback is calculated from those same records, which is why a cashback total and a play history should always agree.
What the Android app reads
The dk33 app (version 2.3.20, 58 MB, Android 8.0 and above) asks for storage space to save the installer and network access to reach our servers. It does not read your contacts, your SMS inbox or your photo library, and it does not run in the background after you close it.
Cookies and sign-in memory
The website sets a small number of cookies. One keeps you signed in, one helps us spot a session that has been copied to another device, and one remembers your language and currency. Clearing them simply signs you out.
Your rights under this policy
You may ask what dk33 holds about you, request a copy, correct a wrong detail, or object to a particular use of your data. These requests cost nothing and are handled through 24/7 Live Chat, which is the same channel you use for a deposit question.
- Open live chat from any dk33 page and ask for a data request.
- Confirm the mobile number registered on the account.
- Say what you want: a copy, a correction, or removal.
- We answer in the same chat thread once the check is done.
If you have told us you no longer want bonus messages, that choice is recorded and stays until you change it, even after a new promotion goes live.
Closing a dk33 account and what survives it
Ask live chat to close the account. Profile details and play records are then removed or anonymised, marketing messages stop, and the app can no longer sign in. Withdraw any balance before you send the request, because a closed account cannot receive a payout.
A few records stay behind. Deposit and withdrawal entries tied to a bonus or to a tax duty must be held for as long as Bangladeshi accounting rules require, and an account closed after a fraud finding keeps its evidence. That is the only reason dk33 holds anything after closure.
Contacting the dk33 privacy desk
There is no email address printed on this site, on purpose: a public inbox invites convincing fakes. Use 24/7 Live Chat for anything connected to your data, or read the written answers in the Help Center. A chat agent can forward a request to the team that handles data questions.
If your concern is about how much you are playing rather than what we store, the Responsible Gaming page explains deposit limits and time-outs. This policy can change when dk33 adds a payment route or a game studio, and the text on this page is always the one that applies.
Privacy questions players ask us
Does dk33 sell player data to anyone?
No. We do not sell, rent or trade account records. Data leaves our systems only for the narrow jobs listed above: sending a code, checking an ID document, or running a game session.
Can I play before sending an ID document?
You can register, deposit and play straight away. One of the three accepted documents, NID, Passport or Driving Licence, is needed before your first withdrawal is released.
Who reads my live chat messages?
Transcripts are kept so a complaint can be traced. Support leads and the quality team can read them. Game studios and payment operators never see your chat history.
Is my account safe on a phone I share?
Sign out when you finish, and never tick a box that keeps you signed in on a shared handset. If someone else signs in with your number and code, we can lock the account and review the sessions.
How do I stop promotion calls and SMS?
Ask live chat to switch off promotional messages. Service messages about a pending withdrawal or a document check still arrive, because those carry information you need.
Ready to put it to the test? Read the dk33 home page or register a dk33 account and take the 180% first deposit bonus on your own terms.